Good staff are hard to find and the phone keeps ringing. Plainwise takes over the phone work: callers are helped right away or pick a callback time, and every call lands summarised and ready for your team. What happens next is up to you.
Plainwise does the phone work. Your team makes the decisions.
The AI assistant answers immediately, day and night, asks what the call is about and makes sure no request gets lost on a busy line.
Lotte Jansen
Answered by the AI assistant
“I've had a sore throat for four days and it isn't getting better.”
The AI follows the clinical guidelines your practice already works with, such as the NHG standards in Dutch general practice, to structure the intake and flag what needs your team's attention.
Preparing the task
Lotte Jansen
Sore throat for four days
Asked in line with your guidelines
Fever since yesterday
NoteThe AI never diagnoses or prescribes. Your team stays in control of every clinical decision, with the summary, points of attention and next step ready to review.
Lotte Jansen
Sore throat for four days
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
A GP practice is not a pharmacy, and a physiotherapy practice is not a clinic. Different systems, different patients, a different pace. But everywhere, the phone rings while someone is already being helped.
At eight everyone calls at once. Plainwise answers them all and handles the recurring work.
The desk is with a patient when the phone rings. Plainwise answers and has every request ready, from rescheduling to a first appointment.
The patient on the table comes first. Plainwise helps the caller right away or sets up a callback.
There's a queue at the counter and the phone keeps ringing. Plainwise handles what comes back every day, from repeat prescriptions to delivery questions.
Several lines and locations, and the same peak on each. Plainwise catches them all, in one overview.
The animal in front of you comes first. Plainwise helps the caller right away or sets up a callback.
At eight everyone calls at once. Plainwise answers them all and handles the recurring work.
The desk is with a patient when the phone rings. Plainwise answers and has every request ready, from rescheduling to a first appointment.
The patient on the table comes first. Plainwise helps the caller right away or sets up a callback.
There's a queue at the counter and the phone keeps ringing. Plainwise handles what comes back every day, from repeat prescriptions to delivery questions.
Several lines and locations, and the same peak on each. Plainwise catches them all, in one overview.
The animal in front of you comes first. Plainwise helps the caller right away or sets up a callback.
Posting a vacancy for an assistant is easy. Filling it is not. So the difference isn't more hands, it's what happens to a call from the very first second. Without Plainwise, and with.
That's what Plainwise gives you. Every caller helped on, every call ready to follow up, and a team with time again for whoever is in front of them.
The phone stops pulling at your team. Whoever is at the desk gets the whole conversation.
They're helped right away or choose when you call them back.
The reason and a summary are already there, so your team knows what it's about before picking up the phone.
Callbacks land at the times you choose, spread across the day.
These are the numbers they see, with their story one click away.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
150,000+
calls handled this year across the practices running on Plainwise.
>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Good care needs clear agreements on data, consent, and what is and isn't connected.
Together we set up how the AI assistant introduces itself. Without consent, a conversation is not recorded or processed, and a patient can always reach someone on your team.
Patient data is processed and stored within the EU. Processing and responsibilities are set out in a data processing agreement.
Plainwise works with your existing phone system, whichever it is. Through Red Cactus we can support steps such as opening the right patient record. On direct integrations with your patient record system, we are open about what works today and what doesn't yet.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.
The questions practices ask us most, answered plainly before you decide.
Plainwise is one platform for the phone of a healthcare practice. It answers calls, schedules callbacks, turns voicemails into text, writes up calls and consultations into reports and shows how reachable you are. Your team works from one overview instead of separate tools.
For primary care practices: GPs, pharmacies, dentists and physiotherapists, and just as much for health centres, clinics and outpatient departments. Size doesn't matter. A solo practice and a multi-location organisation work with the same platform.
Some of them, but not your phone system. Plainwise works with your existing telephony: you keep your own number, lines and provider, and nothing needs to be replaced or migrated. What Plainwise does bring together is the patchwork of separate tools: callbacks, voicemail as text, call reports, reporting and the AI assistant live in one platform instead of five. Systems we don't touch, such as your patient record system, simply keep working alongside Plainwise.
No. Plainwise structures the work (calls, intakes, callbacks, scheduling) and delivers clear summaries. Your team stays in control of every clinical and operational decision.
Plainwise works with your existing phone system: you keep your own numbers, lines and provider, and no new hardware is needed. For features such as one-click callbacks we integrate directly with platforms like Xelion, Elevate, Axeos, Voys and Voys Ascend, and for automatic call transcription we work with Juvoly. Is your phone system not on the list? Then we'll connect it. The full list is on the integrations page.
Not yet directly, and we're open about that. Full integration with the patient record system (the HIS, in the Netherlands) is one of our highest priorities and actively in development. Today Plainwise delivers structured summaries that your assistants review and place in the record. Through our partner Red Cactus we automate steps such as opening the right patient card, so there is less manual switching in the meantime.
Most practices are live within days. We configure the practice settings, connect to your phone system and make sure your team can work with it right away. No IT project needed.
All data is processed and stored within the European Union, on infrastructure that meets NEN 7510 (the Dutch standard for information security in healthcare) and ISO 27001. Nothing leaves the EU.
How and when callers are told they're speaking with an AI assistant is something you set up together with us, in line with your way of working and the applicable rules. Nothing is recorded or processed without consent.
All data is encrypted, in transit and at rest. Access is role-based and logged, and we process no more data than needed, as the GDPR requires.
Yes. You keep full control over your data. Deletion requests are handled in line with the GDPR and our data processing agreement. Retention periods currently follow the GDPR; configurable retention per practice is in development.
Yes. Plainwise is live and used by healthcare practices across the Netherlands today. Get in touch and we'll walk through how it fits your practice. Most teams are live within days.
That depends on your practice type and the products you use. GP practices pay per registered patient, other practices per call minute. On average Plainwise works out 30 to 70% cheaper than the usual callback solutions. Get in touch and we'll work out the price for your practice.
Get in touch and we'll look at your setup together, configure your practice and connect your phone system. Most practices are live within days.
Product updates, stories from practices and everything that changes in the platform.
v2.5.0
New Voice & Speech Recognition for the Digital Assistant
A voice that no longer stalls, better recognition of Dutch and a clearer view of digital assistant tasks
v2.4.0
Guided Tours & a Redesigned Task View
Built-in guided tours, a more efficient task view and Talkwise Telephony in tabs
v2.3.0
Caller Recognition & Help in Settings
The caller's name on the task, and guidance on the settings pages
v2.2.0
Digital Assistant Tasks in the Portal
Requests to the digital assistant arrive as tasks, with a summary and transcript
