Good staff are hard to find and the phone keeps ringing. Plainwise takes over the phone work: callers are helped right away or pick a callback time, and every call lands summarised and ready for your team. What happens next is up to you.
A GP practice is not a pharmacy, and a physiotherapy practice is not a clinic. Different systems, different patients, a different pace.
Posting a vacancy for an assistant is easy. Filling it is not. So the difference isn't more hands, it's what happens to a call from the very first second. Without Plainwise, and with.
Plainwise is one platform, not a pile of separate tools. It's what happens to every call, every day: answered, scheduled and prepared for your team, without anyone having to chase the phone.
Every call and voicemail becomes a task: handled, or already scheduled for your team.
Callers pick a callback time instead of a place in the queue.
Every call arrives with the reason and a summary, not a blank screen.
Work spreads across the day instead of landing in one peak.
Plainwise does the phone work. Your team makes the decisions.
The AI assistant answers immediately, day and night, asks what the call is about and makes sure no request gets lost on a busy line.
A call comes in.
Picked up straight away
Lotte Jansen
Reason for call
A question for the practice
Preferred callback
A time that works
The AI follows the clinical guidelines your practice already works with, such as the NHG standards in Dutch general practice, to structure the intake and flag what needs your team's attention.
Context, organised.
A clear intake, ready for review
Structuring intake…
What the caller needs
A clear question for the practice
Guidance applied
Medical guidance informs the intake
What needs attention
Relevant signals are prepared
For your team
Ready to review
Summary, context and next step are brought together in one place.
The AI never diagnoses or prescribes. Your team stays in control of every clinical decision, with the summary, points of attention and next step ready to review.
Clinical review
Your team decides.
Nothing is diagnosed or prescribed.
Prepared handover
Everything needed for a clinical decision is in one place.
Summary
The caller's request, clearly captured
Points of attention
Relevant signals, ready to review
Next step
A clear action for your team
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
In every practice the phone rings while someone is already being helped. Plainwise answers it. What that gives your practice is on its own page.
These are the numbers they see, with their story one click away.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
150,000+
calls handled this year across the practices running on Plainwise.
>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Good care needs clear agreements on data, consent, and what is and isn't connected.
Together we set up how the AI assistant introduces itself. Without consent, a conversation is not recorded or processed, and a patient can always reach someone on your team.
Patient data is processed and stored within the EU. Processing and responsibilities are set out in a data processing agreement.
Plainwise works with your existing phone system, whichever it is. Through Red Cactus we can support steps such as opening the right patient record. On direct integrations with your patient record system, we are open about what works today and what doesn't yet.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.
The questions practices ask us most, answered plainly before you decide.
Plainwise is one platform for the phone of a healthcare practice. It answers calls, schedules callbacks, turns voicemails into text, writes up calls and consultations into reports and shows how reachable you are. Your team works from one overview instead of separate tools.
For primary care practices: GPs, pharmacies, dentists and physiotherapists, and just as much for health centres, clinics and outpatient departments. Size doesn't matter. A solo practice and a multi-location organisation work with the same platform.
Some of them, but not your phone system. Plainwise works with your existing telephony: you keep your own number, lines and provider, and nothing needs to be replaced or migrated. What Plainwise does bring together is the patchwork of separate tools: callbacks, voicemail as text, call reports, reporting and the AI assistant live in one platform instead of five. Systems we don't touch, such as your patient record system, simply keep working alongside Plainwise.
No. Plainwise structures the work (calls, intakes, callbacks, scheduling) and delivers clear summaries. Your team stays in control of every clinical and operational decision.
Plainwise works with your existing phone system: you keep your own numbers, lines and provider, and no new hardware is needed. For features such as one-click callbacks we integrate directly with platforms like Xelion, Elevate, Axeos, Voys and Voys Ascend, and for automatic call transcription we work with Juvoly. Is your phone system not on the list? Then we'll connect it. The full list is on the integrations page.
Not yet directly, and we're open about that. Full integration with the patient record system (the HIS, in the Netherlands) is one of our highest priorities and actively in development. Today Plainwise delivers structured summaries that your assistants review and place in the record. Through our partner Red Cactus we automate steps such as opening the right patient card, so there is less manual switching in the meantime.
Most practices are live within days. We configure the practice settings, connect to your phone system and make sure your team can work with it right away. No IT project needed.
All data is processed and stored within the European Union, on infrastructure that meets NEN 7510 (the Dutch standard for information security in healthcare) and ISO 27001. Nothing leaves the EU.
How and when callers are told they're speaking with an AI assistant is something you set up together with us, in line with your way of working and the applicable rules. Nothing is recorded or processed without consent.
All data is encrypted, in transit and at rest. Access is role-based and logged, and we process no more data than needed, as the GDPR requires.
Yes. You keep full control over your data. Deletion requests are handled in line with the GDPR and our data processing agreement. Retention periods currently follow the GDPR; configurable retention per practice is in development.
Yes. Plainwise is live and used by healthcare practices across the Netherlands today. Get in touch and we'll walk through how it fits your practice. Most teams are live within days.
That depends on your practice type and the products you use. GP practices pay per registered patient, other practices per call minute. On average Plainwise works out 30 to 70% cheaper than the usual callback solutions. Get in touch and we'll work out the price for your practice.
Get in touch and we'll look at your setup together, configure your practice and connect your phone system. Most practices are live within days.
