Every call answered. With the team you have.
Plainwise is the AI phone assistant for healthcare practices. Every caller is helped right away or gets a callback, and every call is summarised and ready for your team.
Your team stays in control.Always.
Plainwise does the phone work. Your team makes the decisions.
Lotte Jansen
“I've had a sore throat for four days and it isn't getting better.”
Preparing the task
Sore throat for four days
- Asked in line with your guidelines
- NoteFever since yesterday
Ready for your team
Lotte Jansen · Sore throat for four days
A patient calls.
The AI assistant answers immediately, day and night, asks what the call is about and makes sure no request gets lost on a busy line.
AI gathers and flags.
The AI follows the guidelines commonly used in healthcare to structure the intake and flag what needs your team's attention.
Your team decides.
The AI never diagnoses or prescribes. Your team stays in control of every clinical decision, with the summary, points of attention and next step ready to review.
Your team only calls back the people who need a person.
Plainwise answers every call and handles most of them itself. What is left is fully prepared for your team.
31 came in this morning. 5 are left for your team.
11:30FTimewise
ScheduleTasksHistoryTalkwise
ConsultTelephonyOther
DashboardsAssistantAdminAssistant
AnsweringOpen tasks
0Fictional practice, fictional data. The portal is simplified for the demo and may differ slightly.
One platform.Start where it hurts most.
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
- AgentwiseThe assistant behind every colleagueAn AI assistant that picks up day and night, asks the right questions and hands over neatly. What it handles is up to you.
- TimewiseThe calm phone lineCallbacks instead of queues, voicemails as text and insight into every peak.
- TalkwiseThe report that's already writtenEvery call and consultation transcribed and summarised into a structured report. No one types.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
Practices like yours already run on Plainwise.
These are the numbers they see, with their story one click away.
150,000+
calls handled this year across the practices running on Plainwise.
6 min readCase Study: Health Center Presikhaaf
Read the case study>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
5 min readCase Study: General Practice De Residentie
Read the case study3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Different practices, same phone.
A GP practice is not a pharmacy, and a physiotherapy practice is not a clinic. Different systems, different patients, a different pace. But everywhere, the phone rings while someone is already being helped.
GP practices
At eight everyone calls at once. Plainwise answers them all and handles the recurring work.
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Dental practices
The desk is with a patient when the phone rings. Plainwise answers and has every request ready, from rescheduling to a first appointment.
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Pharmacies
There's a queue at the counter and the phone keeps ringing. Plainwise handles what comes back every day, from repeat prescriptions to delivery questions.
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Physiotherapy practices
The patient on the table comes first. Plainwise helps the caller right away or sets up a callback.
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Health centres & clinics
Several lines and locations, and the same peak on each. Plainwise catches them all, in one overview.
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Veterinary practices
The animal in front of you comes first. Plainwise helps the caller right away or sets up a callback.
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The staffing shortage won't go away.The pressure on the phone will.
Posting a vacancy for an assistant is easy. Filling it is not. So the difference isn't more hands, it's what happens to a call from the very first second. Without Plainwise, and with.
Without Plainwise
The queue wins.
- Every line is busy at once.
- Callers wait, give up and call again.
- Your team runs between the desk and the phone.
- What's missed stays missed.
With Plainwise
Your team wins.
- Lines stay open: the AI assistant picks up every call immediately.
- Callers are helped on the spot or pick a callback time.
- Your team calls back at a planned time, with the summary already there.
- Nobody is left on hold, no missed calls, everything on record.
A calmer practice.A firm grip on the day.
That's what Plainwise gives you. Every caller helped on, every call ready to follow up, and a team with time again for whoever is in front of them.
- At the desk
Full attention for whoever is in front of you.
The phone stops pulling at your team. Whoever is at the desk gets the whole conversation.
- For callers
Callers know where they stand straight away.
They're helped right away or choose when you call them back.
- When calling back
Every callback starts with the question.
The reason and a summary are already there, so your team knows what it's about before picking up the phone.
- Across the day
A day you plan yourselves.
Callbacks land at the times you choose, spread across the day.
Your data,our responsibility
Good care needs clear agreements on data, consent, and what is and isn't connected.
Privacy & control
Together we set up how the AI assistant introduces itself. Without consent, a conversation is not recorded or processed, and a patient can always reach someone on your team.
Read the privacy policyCareful with data
Patient data is processed and stored within the EU. Processing and responsibilities are set out in a data processing agreement.
Read the data processing addendumClear about integrations
Plainwise works with your existing phone system, whichever it is. Through Red Cactus we can support steps such as opening the right patient record. On direct integrations with your patient record system, we are open about what works today and what doesn't yet.
See all integrations
Talk to the AI assistant
Don't take our word for it. Try it yourself.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.
New at Plainwise.See what we're building.
Product updates, stories from practices and everything that changes in the platform.
Product Updates ·
Product Update: A New Voice and a Sharper Ear
A voice that no longer stalls, numbers callers can easily write down and a more reliable transcript. What changed in September.
- Product Updates · 29 Sept 2026Product Update: A Portal That Explains Itself
- Changelog 2.5.0 · 18 Sept 2026New Voice & Speech Recognition for the Digital Assistant
- Changelog 2.4.0 · 6 Aug 2026Guided Tours & a Redesigned Task View
- Changelog 2.3.0 · 15 Jun 2026Caller Recognition & Help in Settings
- Product Updates · 28 May 2026Product Update: From Call to Task
Practices that found calm.On the phone system they already had.
Vriezenveen
Predictable call traffic, and fewer interruptions for the team.
Questions we often hear
The questions practices ask us most, answered plainly before you decide.
General
What is Plainwise?
Plainwise is one platform for the phone of a healthcare practice. It answers calls, schedules callbacks, turns voicemails into text, writes up calls and consultations into reports and shows how reachable you are. Your team works from one overview instead of separate tools.
Who is Plainwise for?
For primary care practices: GPs, pharmacies, dentists and physiotherapists, and just as much for health centres, clinics and outpatient departments. Size doesn't matter. A solo practice and a multi-location organisation work with the same platform.
Does Plainwise replace our existing tools?
Some of them, but not your phone system. Plainwise works with your existing telephony: you keep your own number, lines and provider, and nothing needs to be replaced or migrated. What Plainwise does bring together is the patchwork of separate tools: callbacks, voicemail as text, call reports, reporting and the AI assistant live in one platform instead of five. Systems we don't touch, such as your patient record system, simply keep working alongside Plainwise.
Does Plainwise make decisions for our team?
No. Plainwise structures the work (calls, intakes, callbacks, scheduling) and delivers clear summaries. Your team stays in control of every clinical and operational decision.
Integration
How does Plainwise connect to our phone system?
Plainwise works with your existing phone system: you keep your own numbers, lines and provider, and no new hardware is needed. For features such as one-click callbacks we integrate directly with platforms like Xelion, Elevate, Axeos, Voys and Voys Ascend, and for automatic call transcription we work with Juvoly. Is your phone system not on the list? Then we'll connect it. The full list is on the integrations page.
Does Plainwise integrate with our patient record system?
Not yet directly, and we're open about that. Full integration with the patient record system (the HIS, in the Netherlands) is one of our highest priorities and actively in development. Today Plainwise delivers structured summaries that your assistants review and place in the record. Through our partner Red Cactus we automate steps such as opening the right patient card, so there is less manual switching in the meantime.
How long does implementation take?
Most practices are live within days. We configure the practice settings, connect to your phone system and make sure your team can work with it right away. No IT project needed.
Privacy & security
Where is patient data stored?
All data is processed and stored within the European Union, on infrastructure that meets NEN 7510 (the Dutch standard for information security in healthcare) and ISO 27001. Nothing leaves the EU.
Is patient consent needed for calls with the AI assistant?
How and when callers are told they're speaking with an AI assistant is something you set up together with us, in line with your way of working and the applicable rules. Nothing is recorded or processed without consent.
How is the data protected?
All data is encrypted, in transit and at rest. Access is role-based and logged, and we process no more data than needed, as the GDPR requires.
Can we have data deleted?
Yes. You keep full control over your data. Deletion requests are handled in line with the GDPR and our data processing addendum. Retention periods currently follow the GDPR; configurable retention per practice is in development.
Getting started
Can we start using Plainwise today?
Yes. Plainwise is live and used by healthcare practices across the Netherlands today. Get in touch and we'll walk through how it fits your practice. Most teams are live within days.
How much does Plainwise cost?
That depends on your practice type and the products you use. GP practices pay per registered patient, other practices per call minute. On average Plainwise works out 30 to 70% cheaper than the usual callback solutions. Get in touch and we'll work out the price for your practice.
How do we get started?
Get in touch and we'll look at your setup together, configure your practice and connect your phone system. Most practices are live within days.